User message
input_01
Sourcechat.stream
Payloadstring · 240 tok
Localeauto-detect
● Validated
v2.4
ESC
-
Vector retrieve Tools · top-k search over knowledge base⏎
-
Retrieve from Postgres SQL · parameterised read-only⌃ R
-
Rerank retrieval results Reasoning · Cohere rerank-3⌘ ⇧ R
Intent classifier
llm_22
Modelclaude-haiku-4.5
Temp0.12
Labelsbilling · bug · feedback · other
avg 312 ms
94.7% acc
Tone & urgency scorer
llm_14
Modelgpt-4.1 · structured
Max tokens256
Schema{ urgency: 0-1, tone: enum }
● Streaming…
218 / 256 tok
Route by intent
branch_03
ifintent == "billing"
elifurgency ≥ 0.72
elsefallback
3 outlets
eval · 0.4 ms
Retrieve · kb.support
tool_07
Vector storepinecone · eu-west-3
top_k8
Filtertenant = $ctx.org
● 12,481 docs
p50 · 188 ms
Synthesise reply
llm_31
Modelclaude-opus-4.6
Systemsupport.persona.v7
Cite sourcesinline · markdown
streaming
ctx · 6,140 tok
Chat reply
output_00
Channelintercom · live
Formatmarkdown + citations
Fallbackhuman handoff @ tier-2
terminal
sla · 2 s